Privacy Policy - HTG DIGITAL

Privacy Policy (Website)

Welcome to HTG DIGITAL. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect information through the website and how that information is used.

1. Information we collect

We may collect several types of information from and about users, including:

Personal identifiers such as name, username, and mobile phone number
Game Player IDs required to deliver digital top-ups
Contact details such as email address
Financial information such as wallet balance and transaction history
Technical data including IP address, browser type, and device information
Usage data describing how you interact with the website

2. How we collect your information

Direct interactions such as account creation, transactions, and support messages
Automated technologies including cookies and similar tools
Third parties such as payment processors

3. How we use your information

Create and manage your account
Process transactions through payment methods such as Visa, EZ Cash, WhatsApp, Telegram, and redeem flows
Deliver digital goods to the Player ID you provide
Provide customer support
Send transaction notifications by SMS or email
Improve our services
Comply with legal obligations

Orders on HTG DIGITAL are primarily for digital goods, so account, payment, device, and order data may be used to deliver the purchase, prevent fraud, and respond to support requests.

4. Disclosure of your information

Payment processors that help complete transactions
Service providers performing work on our behalf
Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data security

We use appropriate security measures to help prevent personal data from being lost, misused, or accessed without authorization. Access is limited to employees and trusted parties who need it.

6. Data retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, and reporting obligations.

7. Your legal rights

Depending on applicable law, you may have the right to:

Request access to your personal data
Request correction or erasure
Object to or restrict processing
Request data portability
Withdraw consent at any time

8. Cookies

We use cookies to distinguish you from other users, maintain your login session, and improve the website experience.

9. Changes to the privacy policy

We may update this policy. When we do, the revised version will be published here with an updated effective date.

10. Contact us

Email: info@htgtopup.com
Phone: +94756918599
Address: 38/35, Mahiyampathy, Sandilipay, Sri Lanka.
WhatsApp: available through the recharge page
Telegram: available through the recharge page

Privacy Policy (Mobile App)

This section applies to the HTG DIGITAL mobile app provided by Harry Paul as a free service. The service is provided on an “AS IS” basis.

Information collection and use

The application may collect:

Your device IP address
Pages viewed in the app, timestamps, and session duration
The operating system of your mobile device

The application does not gather precise device location data.

Personally identifiable information

For a better experience, the app may request:

Email address
Username
Mobile number
Player ID for game top-ups
Profile picture
Date of birth

Third-party services

Aggregated, anonymized information may be shared with:

Disclosure of information

As required by law or legal process
To protect rights, safety, or investigate fraud in good faith
To trusted service providers under confidentiality obligations

Opt-out rights

You can stop all data collection by uninstalling the app through your device’s normal uninstall flow.

Data retention policy

User-provided data is retained while you use the app and for a reasonable time afterward. To request deletion, contact info@htgtopup.com.

Children

The application is not intended for children under 13. If we learn that personal data has been provided by a child under 13, we will delete it promptly.

Security

We apply physical, electronic, and procedural safeguards to protect your information.

Changes and consent

This policy may change over time. Continued use of the application means you accept the updated privacy terms.

Effective date: January 14, 2026

How HTG collects, uses, protects, and retains customer data