Shipping & Delivery Policy
HTG DIGITAL fulfills game top-ups, codes, and digital vouchers electronically. No warehouse handling, parcel packing, or doorstep shipping is involved for normal top-up orders.
1. Digital goods are delivered electronically
HTG DIGITAL sells digital goods such as in-game currency, top-ups, passes, and vouchers. These items are delivered directly to the player account, shown on-screen, or made available in your order history. They are not shipped to a home or office address.
2. Delivery method
Eligible digital products are delivered in one of the following ways:
- Direct top-up: Items such as Diamonds or UC are credited to the game account linked to the Player ID you entered at checkout.
- Vouchers or codes: When applicable, codes appear on-screen after payment or inside your email and account history.
3. Delivery time for digital goods
Most digital top-ups are processed instantly or within a few minutes after payment confirmation.
In some cases, delivery may take longer because of provider traffic, queue volume, fraud checks, maintenance windows, or manual review. A delay does not change the order into a refundable one.
4. No courier shipping for top-up orders
HTG DIGITAL does not use courier shipping for digital top-ups. There is no tracking number, parcel dispatch, or postal delivery for digital orders. Customers should review the order history page instead of waiting for physical delivery.
5. If physical goods are offered in the future
If HTG DIGITAL ever offers a physical product, that item may use a separate shipping and return process. Any refund review for such a physical item would require the returned product to be in at least 90% original condition.