Refund Policy

HTG DIGITAL mainly sells digital top-ups, vouchers, and credits. Because digital goods are delivered instantly or near instantly and cannot be returned like a package, they are not eligible for refunds.

1. No refunds for digital goods

All digital goods sold by HTG DIGITAL are final sale. This includes game top-ups, in-game currency, vouchers, redeem codes, wallet credits, boosts, and any other electronically delivered items. Once an order is placed or processed, no refund, return, exchange, cancellation, or reversal is offered.

Important: Digital goods are non-refundable even if the wrong Player ID, username, package, platform, or account details were entered by the customer.

2. Orders placed with customer mistakes

Customers are responsible for checking all order details before payment. No refund is provided for mistakes such as entering the wrong Player ID, selecting the wrong package, buying for the wrong game region, or changing your mind after checkout.

3. Delivery delays or provider checks

A temporary delay, manual review, queue delay, or provider verification step does not create a refund right. Support may review the order status, but the resolution will normally be delivery completion instead of a refund.

4. Physical goods exception

If HTG DIGITAL offers a physical product in the future, a refund may be considered only after the item is returned and inspected by our team. The returned product must be in at least 90% original condition, with no major damage, misuse, missing parts, or signs of heavy wear.

Physical goods only: If the returned item is below 90% original condition, opened in a damaging way, or missing accessories, no refund will be approved.

5. Support and policy acceptance